Return & Replacement Policy

At Medineeds, your satisfaction is our priority. Here's how our return process works:

In case the product received is damaged, defective, or incorrect, the customer must notify us within 2 days from the date of delivery

We will arrange a free pickup of the item and send you a replacement or issue a full refund, as per your preference.

If the wrong product was ordered by the customer (customer’s mistake):

• In such cases, after delivery:
• The customer will need to send the product back to our company address at their own cost.
• Once we receive and inspect the returned product, we will process the correct replacement or issue a refund as applicable.

❌ 3. Items Not Eligible for Return

 These typically cannot be returned:

•  Items that are used, installed or consumable after opening.
• Products missing original packaging or serial/UPC labels.
• Items with defects not covered under manufacturer warranty.
• Certain categories like:
  • Diapers & Ostomy Bags (personal care)
  • Test strips & lancets (diagnostic care)
  • Bulky medical items (e.g., healthcare beds, wheelchairs, Commode Related Items)

📞 4. How to Return

📦 Note: Products must be returned unused, unopened, and in original packaging.

For any return or replacement request, please contact our support team on WhatsApp (9950560569) or at info@medineeds.in

Thank you for choosing Medineeds! 💚